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We never share, sell, or rent contact information with any other organization. Suterra is committed to protecting and respecting your privacy.
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Customer Experience

We’re experts here to guide you through order management and product ordering. If we don’t have the answer, we’ll connect you with someone who does.

Find Assistance

Contact Us

From answering questions to providing solutions, our Customer Experience Team is dedicated to ensuring a positive experience for all our customers.

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Return Product

If you need to return new, unused Suterra products, we are here to help. Click here, and we will guide you through the steps to ensure a smooth return experience.

Initiate Return

Recycle Puffers®

Recycle your used Puffers®, and we will pay for transportation. Leave Puffers® hanging until they are replaced with next season’s; doing so improves pest control and saves on labor.

Recycle Puffers®

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Suterra Customer Satisfaction Form

Your valuable feedback is important to us. Every submission follows our detailed Customer Experience process where it is reviewed by our CSAT Leaders. 

Suterra is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below.

You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

Submitting the form gives your consent for us to store and process the data you provided.

Used Puffer® Recycling Program Pick-Up Request
End of Season (EOS)

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Complete this form to request a pick-up for used, end-of-season Puffers®.

Once submitted, the Customer Returns and Logistics Team will review and email a Bill of Lading (BOL) with pick-up details within 3-5 business days. If you have questions, please email customerreturns@suterra.com

312 Canister-style = 1 Bin
192 Cabinet-style = 1 Bin

Pick-Up Details

Receiving Contact Information

PLEASE NOTE: This will be the person the truck driver will contact upon arrival for pick-up.

Your Contact Information

We never share, sell, or rent contact information with any other organization. Suterra is committed to protecting and respecting your privacy.

Unused Product Return Request
Excess Channel Inventory (ECI)

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Complete this form if interested in returning new, unused Suterra products purchased in the same calendar year.  Submit one request per product. 

Once submitted, the Customer Returns and Logistics Team will review and email a Return Material Authorization (RMA), and the next steps within 3-5 business days. If you have questions, please email customerreturns@suterra.com

Logistic Details

Please include the full name of the product

Receiving Contact Information

PLEASE NOTE: This is the contact name Suterra may follow-up with for questions. The contact provided will also be responsible for scheduling the freight return and for providing tracking information to Suterra via customerreturns@suterra.com

Your Contact Information

We never share, sell, or rent contact information with any other organization. Suterra is committed to protecting and respecting your privacy.

Fields marked with an * are required
We never share, sell, or rent contact information with any other organization. Suterra is committed to protecting and respecting your privacy.

Join our Team

If you are ready for a career where you can and will make a difference, we are ready to welcome you to the most important job you will ever have.

Explore Roles

Feedback

Sharing feedback is a critical part of improving products, services, and experiences. Your feedback helps us to understand the needs of our customers.

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Helping growers around the world

With corporate headquarters in Bend, Oregon, and offices in Fresno, California, and Valencia, Spain, our global team of experts in chemical synthesis, product formulation, entomology, and agronomy drives a continuous pipeline that brings dozens of new product innovations to market each year.

Spain & LatAm

Escríbenos o llámanos para cualquier consulta, estaremos encantados de atenderte.

Contáctanos

Italy

Il nostro servizio clienti è a tua disposizione per qualsiasi quesito. Grazie.

Contattaci

Commercial Pest

We serve commercial and residential markets with products for controlling and monitoring common pests.

Contact Our Team

Commercial Pest

To connect with our commercial pest product experts please submit the form below.

We never share, sell, or rent contact information with any other organization. Suterra is committed to protecting and respecting your privacy.
Suterra needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.